Privacy policy

Data controller

Svensk Pilotutbildning AB, Gothenburg, Sweden. Flight operations conducted from Lidköping/Hovby (ESGL). Contact: info@spu.academy.

What we collect

When you submit the contact form we collect your name, email, phone (optional), program of interest, and your message.

When you use our AI chat, the conversation (your messages and the AI replies) is stored in our database at Cloudflare so we can improve service and follow up on questions the AI couldn't answer. Your messages are also sent to our AI provider Anthropic to generate replies.

If you click "Request contact" in the chat and leave your name, email and optional phone number, this is stored together with the chat history so a staff member can follow up.

We collect anonymous visit statistics (page views, referrer, approximate country) via a cookieless analytics tool. No personal data or IP addresses are stored.

Legal basis

We process data you submit via the contact form based on your consent and our legitimate interest in answering your enquiry.

Analytics is processed based on our legitimate interest in improving the site and does not rely on cookies or tracking.

Retention

Contact enquiries are kept for as long as required to handle your request, typically no more than 12 months. If you become a student, data is kept as required for student administration and applicable regulations.

Chat history is kept for up to 12 months and used to improve our AI assistant and follow up on unanswered questions. You can request deletion of your chat history at any time by emailing info@spu.academy.

Your rights

You may request access to, correction of, or deletion of your personal data, as well as object to processing. Send requests to info@spu.academy.

You may also file a complaint with the Swedish Authority for Privacy Protection (IMY).

Sub-processors

We use Cloudflare for hosting and Resend for transactional email from the contact form. The AI assistant is powered by Anthropic. All operate under data processing agreements.